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Method

The method Gordon is very well explained through this site: http://www.communicationorale.com/gordon.htm

Here are the contents, it below ...

"Developed by Dr. Thomas Gordon, the United States in the 1950s, this approach is reflected in the approach of the so-called non-violent communication (NVC), and may reference to the needs of Maslow.

abstract concept

The method is based on a simple premise: that of "mutual satisfaction of needs." Indeed, if I have a problem I can not express, or the other to a non-expressed problem, or I do not listen, we can not have true communication.

The principle will be
To initiate the confrontation needs. Needs can be factual or emotional.
Avoid "messages at risk" who are twelve types: order, threat, moral sermons, advice, criticism, flattery and appeasement, analysis, trial, question and irony.

Tools method

1 / The "I-message"

This to assume things and do more to bring to the other the sole responsibility of a problem.

We an unfortunate tendency to use the "message" You "or" message "You." These formulations can be felt very bad and worsening the situation. Eg "You should not do like that! "" You should know that ... "etc..

The effective message is one that says "I", which describes our feelings to each other. Process: to share the facts, then tell me how this is a problem. Ex: "The report was not delivered on time, I'm angry. "Rather than" You have not done so decidedly you annoy me! "

2 / Active listening

The concept is that it's best to put the conflict in the needs that person level. That approach "win-win" or "win-win.

Practise listening "active" is to hear and recognize the feelings and needs of others, and reformulate it.

Ex: "I see that you are anger. "Rather than" Stop your nerves. .

It is accepting the other and recognize it in its entirety. "

Stage Inter and Intra firm : http://www.communicationorale.com/stage.htm
Pygmalion Communication: an original program : http://www.pygmalioncommunication.com
Blog Pygmalion Communication : http://www.blogpygmalion.com/communication-orale/